Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Sarah Wood · 3 weeks ago

Transform Integration Building from Weeks to Hours!
We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbreaking tool enables customers to build new integrations in hours rather than weeks or days!

The Challenge We're Solving
In today's rapidly evolving security landscape, organizations face a critical challenge: how to dramatically reduce time-to-value while making integration building fast, intuitive, and low-complexity—without sacrificing quality or flexibility. SIR (SOAR) has diverse capabilities, and integrations are complex, often requiring specialized expertise and significant development time.

Our Revolutionary Solution
The LLM-Powered SIR Integration Builder addresses these challenges through three key innovations:

Guided Setup - Intuitive workflows that walk users through each step of the integration process
LLM - AI-powered assistance that streamlines configuration and development
Low/No-Code Experience - Accessible interface that empowers users of all technical backgrounds

Who Benefits & Why It Matters
Key Personas:

ServiceNow Platform Engineers - Streamline integration development
Security Engineering Teams - Rapidly deploy security tools
Implementation Consultants - Deliver faster results to clients
Professional Services - Scale integration capabilities

Key Benefits:
The impact: transformative results. The results speak for themselves:

Build time reduced from 4–12 weeks to mere hours
~90% of code auto-generated via LLM technology
Intuitive guided setup ensuring a consistent experience

Scope Overview

September 2025 (Innovation Labs Release):

Threat Lookup Sandbox
EDR Integration – Full suite of actions:
- Get File, Host Details, Logged-on Users
- Network Statistics, Running Processes & Services
- Isolate / Remove Isolation
- Firewall Control – Block requests instantly
- Observable Enrichment – Contextual intelligence at scale

Stay tuned for additional capabilities planned for December 2025 and March 2026!

The LLM Magic Under the Hood

The true innovation lies in how we leverage Large Language Models:

Parse vendor API docs → Extract auth schemes, endpoints, and response schemas
Auth JSON generator standardizes API-key/OAuth/Basic; secrets managed securely
Code scaffold auto-creates Scripted REST methods and parsers aligned to vendor specs
Built-in patterns for pagination, rate limits, error handling, and retries
Auto-metadata generation (script includes, SIR framework records) for consistency
Validate & publish via sandbox tests, structured logs/metrics, and quick rollout

See It in Action
Want to witness this tool firsthand? Watch the demo below:

Getting Started

This Innovation Labs release is available now, with General Availability expected between December 2025 and March 2026. You can find the store app here. Comprehensive product documentation is available here.

For more information, refer to the product documentation or contact our product team.

Join us in revolutionizing security integration. With the LLM-Powered SIR Integration Builder, the future of rapid, efficient integration is here today! 🚀

-SecOps Product Team

sriharsha_meka

I work for support role with LMS ticket role. And do not have technical knowledge. By going through this understood coding and technical knowledge is not required.
Happy to hear about it, my main concern is what is the first step to learn LLM in AI, and how to prepare or practice on it ?
Basic knowledge is most important role i believe, would appreciate your your guidence.

Sarah Wood

Hi @sriharsha_meka - Yes, there are several no-code/low-code ServiceNow solutions that don't require special technical knowledge to start working with! There are many resources you can use to learn more about ServiceNow's LLMs and Now Assist capabilities. Here are some resources I would recommend to get started:

Product Documentation: Enable AI Experiences - this is a great starting point to read more about ServiceNow LLMs and Now Assist
ServiceNow University - there are tons of free on-demand courses related to Now Assist as well as learning paths, e.g. Intro to Gen AI, Now Assist Essentials
Now Assist Community page - they have an AI Academy series with on-demand videos
Now Assist for SecOps - Resource Libraries in the community for more in-depth details on Now Assist for Security Incident Response and Now Assist for Vulnerability Response
ServiceNow Developer site - you can request a developer instance and start installing and testing out apps in your own sandbox

Happy Learning!