Hi,

A little late reaction. My considerations are always taking the end-user (thus the users of the several SAP-apps) in mind. As soon as they discover for example an issue with their SAP-app they should be able to raise an INC in a very easy way on that particular SAP-app. Example: User A faces performance issues with the HR application)

Taking this into scope the several SAP-apps should be available for INC logging is should be available as Application Services. In your use case: SAP HR, SAP FI and SAP CO

These Application Services rely on an infrastructure stack providing these SAP Services and underpin the Business application SAP or SAP ECC.

What do you think about this idea??

Grtz,

Ed