or, What did I do wrong?
This is an over-simplified example of my ServiceNow instance using the CSDM. For context, I don't buy my ServiceNow offering from ServiceNow, rather it's through a third-party provider. The third-party provider's offering is represented here as the "ServiceNow Host Offering".
If I log a change request, for example against the Application Service and Refresh Impacted Services, the IT Change Management offering is listed correctly. If however, I were to log the change against the ServiceNow Host Offering and Refresh Impacted Services, the business service offering isn't listed.
Where have I gone wrong in my thinking? I've been looking at models for a few days and it's all gone a bit fuzzy. I suspect I'm missing something very obvious but I just can't see it. Any advice is greatly appreciated.
Thanks!
