Did anyone get a resolution to this. We are in the process of upgrading to Xanadu. And any data housed in cmdb table is affected by similar issue.

We try to sort by sys_updated_on and the data becomes unavailable to view, change the sort column and the data is visible again.

Out case with ServiceNow has got us to add in 2 database indexes from the tables and columns area. But while these are now indexed we are still having the issue.

Any further insight appreciated.