Understanding the Differences Between Business, Application, and Technical Services in ServiceNow

SemihU
Tera Contributor

How should we structure services in ServiceNow, and what are the key differences between Business Services, Application Services, and Technical Services?

Is this example correct according to the ServiceNow data model and best practices?

  • Business Service: A user-facing service like an Internal Developer Portal -> Ownership: Business/Product Teams
  • Application Services:  -> Ownership: IT/Development Teams
    • Application Service 1: IDP Production
    • Application Service 2: IDP Production
  • Technical Services:  -> Ownership: DBA/Cloud/Network Teams
    • Technical Service 1: Azure SQL Database
    • Technical Service 2: Kubernetes Clusters
    • Technical Service 3: Azure Redis

Additionally, the Azure Cloud Discovery documentation suggests mapping tags with Application Services. What is the best or recommended way to map cloud resources like Azure SQL or Kubernetes to Technical Services in ServiceNow? How should these cloud resources be structured in the model?"