Early Life Support and Hypercare in ITSM - CSDM

KellieR
Tera Contributor

Hi,

 

I'm looking for some guidance on how people have addressed the challenge of having Hypercare or Project groups accountable for CIs for a finite period when prior to acceptance. Our DCG rule logic would roll these into the Prod Teams Offerings - but they have not technically been handed over (though on the network/then in Ops).

 

Same Q at Application Support Service Layer - is it best to create a temporary Hypercare Offering for project implementations?

 

Open to any suggestions/really keen to see how anyone else solved this

 

@Joshua Reed