Early Life Support and Hypercare in ITSM - CSDM
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05-12-2025 04:21 PM
Hi,
I'm looking for some guidance on how people have addressed the challenge of having Hypercare or Project groups accountable for CIs for a finite period when prior to acceptance. Our DCG rule logic would roll these into the Prod Teams Offerings - but they have not technically been handed over (though on the network/then in Ops).
Same Q at Application Support Service Layer - is it best to create a temporary Hypercare Offering for project implementations?
Open to any suggestions/really keen to see how anyone else solved this