Hi Kellie,

would recommend setting up a dedicated support group or offering for CIs during the Hypercare period to manage CIs and issues during the transition and modify Dynamic Configuration Group (DCG) logic to route CIs to the Hypercare Offering only during the transitional phase. For example:

• Use CI attributes like lifecycle_stage = "hypercare" or support_group = "hypercare_team".

Also consider, having a regular standups with stakeholders to review CI statuses and handover progress and maintain a Hypercare-specific documentations, runbooks, known errors, and CI relationships to accelerate issue resolution furing this period.