Why does the Company field on Problem ticket use a reference qualifier "customer=true"?
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04-06-2026 09:19 PM
Hi Community,
I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.
The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the condition customer=true. This means the dropdown only shows companies where the "Customer" flag is checked to true.
What is the reasoning behind filtering the Company field to only show companies where customer=true? Is this an OOTB (out-of-the-box) design decision by ServiceNow, and if so, what's the intended use case?
