Hi,
How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do there, does not correlate to CSM agent workspace.
For example, if I want to change short description to description and delete account and contact fields from this layout in CSM agent workspace in page https://[instance_name].service-now.com/now/cwf/agent/list ; how I can do this? Is there some place in backend where I can configure this, or should I use UiBuilder for this?
Best,
Miikka
