How to configure list layout in CSM agent workspace?

[Miikka_M]

Hi, 

How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do there, does not correlate to CSM agent workspace.

For example, if I want to change short description to description and delete account and contact fields from this layout in CSM agent workspace in page https://[instance_name].service-now.com/now/cwf/agent/list ; how I can do this? Is there some place in backend where I can configure this, or should I use UiBuilder for this?


Best,
Miikka

[Yousaf · Accepted solution]

Hi Mikka,

I hope this will solve your query 

Configure list layout in CSM Configurable Workspace

Additional info : How to change the list view for a related list in Agent Workspace

Mark Correct or Helpful if it helps.

[Miikka_M]

Yup, that did it. Thanks! 

From sys_ux_list_menu_config.list -> choose CSM/FSM configurable workspace list menu config -> choose there UX list of which you want to configure

Best,
Miikka

[Aman Kumar S]

Hi @Miikka Martikainen 

Procedure:

1. In your workspace, click your profile image and on the Settings menu, select Configure Workspace.
   
2. On the Workspace Lists tab, click New.
   Note: If you don't see the New button, click the cog icon () and then select Developer > Agent Workspace.

3. Filter list form example

   

4. Click Submit.
   The list filter appears in the list pane under the category that you specified. Using the example in the previous step, the list filter,

Follow below link for more details:

Setting up list view in a workspace

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Miikka_M]

Hi, 

Thanks for answer. When I selected "configure workspace" from CSM workspace, it leaded me to UX App Configuration module in ServiceNow backend. Is this correct?

By the way I found one way to manage those Agent workspace columns, from sys_ux_list_menu_config.list -> choose CSM/FSM configurable workspace list menu config -> choose there list of columns you want to configure

Best,
Miikka