Hi @mathumathi,
I have two options that you can try to fix your issue.
https://www.servicenow.com/community/servicenow-ai-platform-forum/how-can-i-format-the-description-f...
https://www.servicenow.com/community/servicenow-ai-platform-forum/how-can-i-format-the-description-f...
Let me know how it goes.
✅ If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍
Kind regards,
Marcos Kassak
🌟 ServiceNow MVP 2024, 2025
🎯 Certified Technical Architect
📓 Request.do - Sharing my journey, lessons, and ideas around ServiceNow…
