QuestionHello Community,I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)Scenario:A Case is created through an Inbound Email Action.Email Subject is mapped to the Short Description.(Screenshot2)...

Hi, can someone help me on this task to resolve!!When the state  field is changed on a form from "Resolved to Closed" or "Waiting on end user to User Response" updates in activity, it shows the requestor name or user name but not "System.".I have rai...

Hi can anyone help me with this task?How to  Auto-populate the user details based on the email address field is filled?In brief :If we fill the Email address field in any form, it should auto-populate the details of that email user.For example:In a f...