Dinesh_Now
Tera Guru
In response to SwamyM

‎03-03-2026 08:34 PM

Hello.

you must ensure the Callback table is correctly configured to support the SLA engine.

pls check here if can help.

https://www.youtube.com/watch?v=TB43yv9rj7I
https://www.servicenow.com/community/developer-forum/how-to-use-an-sla-on-custom-application-table-n...

https://www.servicenow.com/docs/r/yokohama/servicenow-platform/legacy-workflow/t_CreateAWorkflowFrom...

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.




View solution in original post

SLA In ServiceNow | ServiceNow SLA | ServiceNow sla notification and escalation workflow
SLA In ServiceNow | ServiceNow SLA | ServiceNow sla notification and escalation workflow
youtube.com/watch?v=TB43yv9rj7I
In this video i have explained that how you can create SLA in ServiceNow. Discussed on priority based SLA, ServiceNow sla notification and escalation workflow, how to exclude holiday and calculate sla only for business days. For document please visit: https://servicenowwithrunjay.com/ Follow ...
0 Helpfuls