Hello @Cole7 ,

You should be able to do something like I am doing here with open outages, Solved: How to have multiple greetings at once - ServiceNow Community. The main part of this you care about is as below. If you enter the sys_id of the live agent topic then it would go straight to the agents like you want.

(function execute() {
		vaSystem.switchTopicById('ENTER LIVE AGENT TOPIC SYS_ID HERE');
	}
})()