@Ankur Bawiskar 

Please correct me if I’m wrong, but as per my understanding, the DOM manipulation in this script is primarily used to determine the position of the VIP image. If there’s another reason for this manipulation that I may have missed, I would appreciate your insights.

Thank You 

Juhi Poddar

@Juhi Poddar 

The question is whether it can be achieved without using DOM

Hi @Adarsh kumar si ,

You can do something like below.

g_form.addDecoration('caller_id', 'icon-star', 'VIP User', 'color-green');

To get the VIP user in client script you need to call script include and return true and false.

Check this blog for calling script include from client script to get the vip user.

https://servicenowwithrunjay.com/glideajax-in-servicenow/

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