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02-20-2025 09:33 PM
you will get to know the RITM created time, you can get the approval time from sysapproval_approver record
Then find the difference using your schedule (the schedule should exclude holidays, weekends etc
Recently I shared solution for something similar, check that
calculate Duration and Business Duration in scoped application
also check these links
subtract time from schedule to update task due date
Calculate Date By Adding or Subtracting Time With A Schedule
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader