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08-14-2025 10:28 PM
Just create a notification on the knowledge article table. Condition = 'workflow changes to retired' and you send the email to the author. Straightforward, just like with every notification.
Maybe also follow this thread, although I have the feeling you know about it: https://www.servicenow.com/community/architect-forum/i-have-a-requirement-to-send-a-notification-to-...