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08-29-2025 01:20 AM
Hi @Sirri
Attachments are stored in the sys_attachment table, not directly in incident.
Check if there are custom ACLs that restrict read access when users are logged in directly.
Sometimes impersonation bypasses certain client-side conditions, so the difference could come from that
Check if the users have read access on sys_attachment (System Security → Access Control → Table [sys_attachment]).
If this response was helpful, please mark it as Helpful and, if applicable, as Correct.
This helps other users find accurate and useful information more easily
This helps other users find accurate and useful information more easily
