Ankur Bawiskar
Tera Patron

@Sirri 

Things to check

1) if same user with same person is able to see in DEV or not

2) any custom logic is present to hide the attachment

what debugging did you do from your side before posting the question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader