Hello All, I need assistance with troubles with Duplicate emails to assignment group
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11-18-2025 06:23 PM
I have been having issues with duplicate email notification to Assignment group Once request is submitted from the portal. it is triggering from the email notification I created in RITM table, I have checked the flow, business rules, scripts but to no avail.
I even deactivated the email notification to create another one using just "active is true" AND "Assignment group changes to the group" AND "assigned to is empty" - yet the email notification still comes out as duplicate.
Kindly assist, thanks
