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10-05-2026 06:18 AM - edited 10-05-2026 06:22 AM
These are part of the Strategic Planning/Portfolio Planning role model. ServiceNow documentation also references sn_align_core.apw_user for Strategic Planning Workspace access.
If none of the RIDAC roles exist in your instance, I would not create them manually or purchase another plugin yet. First verify that the Portfolio Planning (sn_align_ws) application and its dependencies are installed correctly, in addition to sn_apw_advanced. There have been cases where the Strategic Planning/Portfolio Planning roles were not created correctly after installation.
https://www.servicenow.com/community/spm-forum/spm-user-roles-not-installed/td-p/3270124/page/2
You can check:
System Applications > All Available Applications
- verify Portfolio Planning
- verify application version/dependencies
- check whether sn_align_core.apw_user and the RIDAC roles are present.
If the required roles are still missing after confirming the applications and dependencies, repairing/reinstalling the relevant application or raising a ServiceNow Support case would be the safer approach rather than manually creating OOTB roles.
So, based on the screenshot, you can investigate the Portfolio Planning/application installation and dependencies first; I wouldn't conclude that another paid plugin is required.
Helpful? Please mark the response as Accepted Solution ✅ and close the thread — this helps future readers find the solution faster.
Regards,
Sachinvic
✨ArchX Certified | ✨ 16x ServiceNow AI MVP