Hi,

follow the steps described in this blog:

https://community.servicenow.com/community?id=community_blog&sys_id=f95da629dbd0dbc01dcaf3231f961902

Check also this official documentation, it will explain you how to do it:

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/platform-performan...

Please type also cache.do in the Application Navigator and do a logout/login and check again if the active transition has been killed properly.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto