Re: Translated HTML won't show up in widget

Miriam Berg · ‎02-17-2017

Changing field type to Translated text immediately solved the problem (same code!), and retained the HTML formatting too. Feels like there's a bug with the Translated HTML field type that is doesn't show translations properly.

I feel like this is good enough, even though it would be easier to administer the Translated HTML field.

ingaro · ‎07-12-2017

Hi Miriam!

I am looking for same thing - could you please tell me where you changed the field type to Translated Text?

IA

Miriam Berg · ‎07-13-2017

Hi Anita,

A simpler way to translate the HTML would be to user ServiceNow's built-in message functionality.

In many places in ServiceNow you show a translated message by using dollar curly brackets ${ your text here }. So instead of trying to translate text in the HTML option (which doesn't work because it is stored in a JSON field) you wrap your text in dollar curly brackets, and translate it through System Localization > Messages.

For example, if you have a very simple HTML code today, that you entered in your "HTML" widget instance:

<p>Welcome</p>

<p>Add your comment</p>

You would translate it by using the same widget instance and just change the code to:

<p>${Welcome}</p>

<p>${Add your comment}</p>

And then make sure there are translations in System Localization > Messages for each separate message:

View solution in original post

ingaro · ‎07-13-2017

Thank you Miriam! that worked brilliantly

olivier_queyroi · ‎04-11-2018

Hi ,

Could you please inform me where to find the local message in system localization :

Ex message in fr : bla bla bla I do'nt arrive to reach it in the Back end

Thanks