How do I compare 2 reference values in Client Script?

JD31
Kilo Expert

‎02-11-2020 09:03 AM

Hello guys,

I am trying to compare the values "Opened By" and "Resolved By" via a Client Script. I've tried both of the below code snippets, however they don't seem to work as expected. 

var openby = g_form.getReference('opened_by');
var resolveby = g_form.getReference('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}
var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

 

Please help!!

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0 Helpfuls

Elijah Aromola
Mega Sage

‎02-11-2020 09:06 AM

 

You do have a typo in your second one, it should work. Try:

var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadOnly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}
0 Helpfuls

JD31
Kilo Expert
In response to Elijah Aromola

‎02-11-2020 09:30 AM

Hey Elijah,

Can you tell me where the typo is?

0 Helpfuls

Elijah Aromola
Mega Sage
In response to JD31

‎02-11-2020 09:37 AM

Did you try the code I posted?

0 Helpfuls

Utpal Dutta1
Mega Guru

‎02-11-2020 09:09 AM

Hey JD,

 

Try getting values like this: g_form.getDisplayBox('fieldname').value

 

If I was able to resolve your query then please mark my answer Helpful and Correct.

 

Thanks and Regards:

Utpal Dutta

0 Helpfuls