How do I compare 2 reference values in Client Script?

JD31 · ‎02-11-2020

Hello guys,

I am trying to compare the values "Opened By" and "Resolved By" via a Client Script. I've tried both of the below code snippets, however they don't seem to work as expected.

var openby = g_form.getReference('opened_by');
var resolveby = g_form.getReference('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadonly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

Please help!!

Chaitanya Redd5 · ‎02-11-2020

Could you please try giving an alert before the if condition and check what's the value in both the fields?

below is the script with the alert:

var openby = g_form.getValue('opened_by');
	var resolveby = g_form.getValue('resolved_by');
	alert("Opened By :"+openby+" Resolved By :"resolveby);
	if(resolveby == openby)
		{
alert("If Condition Satified");
		g_form.setValue('u_firstcallresolution',true);
		g_form.setReadOnly('u_firstcallresolution',true);
		
	}

With the above script you will get 2 alert with the first alert you will get to know the value coming up in both the field and with the second you will get to know that the if loop is been executed.

Please give a try and give an update so it will be easy to debug the issue.

View solution in original post

Elijah Aromola · ‎02-11-2020

You do have a typo in your second one, it should work. Try:

var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');

if(resolveby == openby)
{
        g_form.setReadOnly('u_firstcallresolution',true);
	g_form.setValue('u_firstcallresolution',true);
}

JD31 · ‎02-11-2020

Hey Elijah,

Can you tell me where the typo is?

Elijah Aromola · ‎02-11-2020

Did you try the code I posted?

Utpal Dutta1 · ‎02-11-2020

Hey JD,

Try getting values like this: g_form.getDisplayBox('fieldname').value

If I was able to resolve your query then please mark my answer Helpful and Correct.

Thanks and Regards:

Utpal Dutta