mike_zelnik
ServiceNow Employee

Hi Charlie,



If you want to quickly get all of the emails in your Outbox to your Skipped mailbox, you can run this script:



var rec = new GlideRecord('sys_email');


rec.addQuery('type','send-ready');


rec.query();


while (rec.next()) {


  rec.type = 'send-ignored';


  gs.print('Email ' + rec.subject + ' ignored');


  rec.update();


}



The Type field determines which mailbox emails are placed in and whether or not the SMTP Sender job picks them up.



It's also always a good idea to set the glide.email.test.user property on your sub-prod instances when enabling email sending.



Regards,
Mike