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03-15-2017 11:55 PM
how to exclude the resolved tickets in task table filter?
I want to exclude the Incident -Resolved tickets in Task table Filter.
I tried with incident state and incident.incident state is not "resolved" - this is not working(Still i'm able to see the resolved tickets in list view.)
If i use state is not "scheduled" then its working ( not showing resolved tickets and scheduled tickets as well.)
But i need to show the scheduled tickets., so i can't use that option in filter.
please refer screenshot.
So Is there any filter to add to get solution for the above, please help me out if anyone knows
Thanks,
Solved! Go to Solution.
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