Catalog item search results in the service portal stopped appearing suddenly

arnabwa
Giga Guru

Hi Snow Enthusiasts,

 

The global search in our service portal stopped showing results of catalog items. Why I say "stopped" because it was working absolutely fine the last time I had tested.

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Clearing your questions that you might need answers: 

  • In the Search source ''Service Catalog" is selected.

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  • "Service Catalog" is a scripted search source. I tried without script as well.
  • Catalog items  and categories are active true.

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Please let me know how can you help us.