"Knowledge base" field is read only after checkout the article

Saranya2
Tera Contributor

‎11-25-2022 07:15 AM

Hi All,

In a knowledge form, "Knowledge base" field is read only even after checkout the article, I have checked the client scripts, BR, ui policy, data policy & acl, there is no script making that field read only, I am not sure how it is happening.

How to figure out this. Any suggestion pls.

Thanks.

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Saurav11
Kilo Patron

‎11-25-2022 07:33 AM

Hello,

 

Please check if the knowledge base has been made read only at the dictionary level? Also is it a issue for admins as well.

 

Please use script tracer and perform the checkout action this will help you to debug the issue easily:-

 

Saurav11_0-1669390399798.png

 

Please mark my answer as correct based on Impact.

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Saranya2
Tera Contributor
In response to Saurav11

‎11-30-2022 04:14 AM - edited ‎11-30-2022 04:25 AM

Hi @Saurav11,

I have checked at dictionary level, Read only field is unchecked. even admin cannot able to edit the field in "Draft" state.

I also used script tracer, cannot figure out how the field is made read only, what could be the cause?

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Saurav11
Kilo Patron
In response to Saranya2

‎11-30-2022 06:08 AM

A field can be read only using the below ways:-

 

Dictionary

ACL

Client script

Data policy

UI policy

 

Did you check all of the above for the knowledge base field?

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Saranya2
Tera Contributor
In response to Saurav11

‎11-30-2022 08:51 AM

Yes, I have checked all of the above. still couldn't figure out

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