"Knowledge base" field is read only after checkout the article

Saranya2 · ‎11-25-2022

Hi All,

In a knowledge form, "Knowledge base" field is read only even after checkout the article, I have checked the client scripts, BR, ui policy, data policy & acl, there is no script making that field read only, I am not sure how it is happening.

How to figure out this. Any suggestion pls.

Thanks.

Saurav11 · ‎12-01-2022

Hello,

This generally happens when the field is made read only from UI policy or Onload client script. Are you absolutely sure you have checked correctly.

Below is an official support article on how you can debug this issue for read only field:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

Please check and let me know.

Please mark my answer as correct based on Impact.

View solution in original post

Saurav11 · ‎11-25-2022

Hello,

Please check if the knowledge base has been made read only at the dictionary level? Also is it a issue for admins as well.

Please use script tracer and perform the checkout action this will help you to debug the issue easily:-

Please mark my answer as correct based on Impact.

Saranya2 · ‎11-30-2022

Hi @Saurav11,

I have checked at dictionary level, Read only field is unchecked. even admin cannot able to edit the field in "Draft" state.

I also used script tracer, cannot figure out how the field is made read only, what could be the cause?

Saurav11 · ‎11-30-2022

A field can be read only using the below ways:-

Dictionary

ACL

Client script

Data policy

UI policy

Did you check all of the above for the knowledge base field?

Saranya2 · ‎11-30-2022

Yes, I have checked all of the above. still couldn't figure out