"Knowledge base" field is read only after checkout the article

[Saranya2]

Hi All,

In a knowledge form, "Knowledge base" field is read only even after checkout the article, I have checked the client scripts, BR, ui policy, data policy & acl, there is no script making that field read only, I am not sure how it is happening.

How to figure out this. Any suggestion pls.

Thanks.

[Saurav11]

When you create a new knowledge at that time too the state is Draft does the knowledge base field remain read only?

Can you check the UI action checkout and se if it is being made checkout by that UI action itself?

[Saranya2]

When creating a knowledge article, the article is in draft state and the knowledge base field is editable. once published the article, the field is read only, when Checkout the article, even the knowledge base field is read only.

I have checked the UI action checkout, it is not making the field read only.

One thing I have noted that the field is not made read only immediately, It made read only after completely loading the form.

[Saurav11 · Accepted solution]

Hello,

This generally happens when the field is made read only from UI policy or  Onload client script. Are you absolutely sure you have checked correctly.

Below is an official support article on how you can debug this issue for read only field:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

Please check and let me know.

Please mark my answer as correct based on Impact.

[Saranya2]

Hi @Saurav11,

I found there is system property "glide.knowman.translation.enable_translation_task" made to true, which is used in a client script "Translations: Hide/Show article fields" making that field read only,

Thanks.