Walk up - Schedule appointment button- Unable to book appointment from service portal- Tokyo upgrade

ServiceNow10sun
Giga Guru

‎12-27-2022 08:18 PM

Hi All , 

 

After the upgrade from Rome to Tokyo  in the walk up 'Schedule appointment' button is greyed out in service portal. 

i Have also repaired the appointment booking plugin but still it didnt work. 

sunita10_0-1672201110899.png

 

 

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jaheerhattiwale
Mega Sage

‎12-27-2022 09:56 PM

@ServiceNow10sun Change the reason and change it back to "I need something" then a text box will appear as shown in image below. Fill that then only the button will be enabled

 

jaheerhattiwale_0-1672206920369.png

 

 

Please mark as correct answer if this solves your issue.

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ServiceNow10sun
Giga Guru
In response to jaheerhattiwale

‎12-27-2022 10:05 PM

I have tried as you have suggested above but i didn't get any new test field :

sunita10_0-1672207491647.png

 

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jaheerhattiwale
Mega Sage
In response to ServiceNow10sun

‎12-27-2022 10:08 PM

@ServiceNow10sun Did you try changing the date as well? If not then please check that as well.

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ServiceNow Community Rising Star, Class of 2023
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ServiceNow10sun
Giga Guru
In response to jaheerhattiwale

‎12-28-2022 12:26 AM

I have tried changing the date as well but still i cannot see the test box.

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