Redirecting user

Hello,

I used the docs regarding to "redirecting user to Service Portal"

I followed the instructions, but when I impersonate a user on my instance, it doesn´t redirect me to the ServicePortal site instead I´m landing on the SOW page. I can´t figure out why this happens.

I set the value in the sys_property glide.entry.first.page to new SPEntryPage().getFirstPageURL()

In the Script Include SPEntryPage I changed this.logVariables to "true"

If the impersonate user has no roles, he should be redirected to the SP, shouldn´t he?