Redirecting user

[Steve2000]

Hello,

I used the docs regarding to "redirecting user to Service Portal"

I followed the instructions, but when I impersonate a user on my instance, it doesn´t redirect me to the ServicePortal site instead I´m landing on the SOW page. I can´t figure out why this happens.

I set the value in the sys_property glide.entry.first.page to new SPEntryPage().getFirstPageURL()

In the Script Include SPEntryPage I changed this.logVariables to "true"

If the impersonate user has no roles, he should be redirected to the SP, shouldn´t he?

[Aniket Zepale]

Hi @Steve2000 ,

Make sure you added below properties,

1)glide.entry.first.page.script

Type - string

Value - new SPEntryPage().getFirstPageURL()

2)glide.entry.page.script

Type - string

Value - new SPEntryPage().getLoginURL()

I think this will work .

Thanks!

Please mark my answer as helpful if you find this is helpful.

[Steve2000]

@Aniket Zepale 

When I do this, the 'itil' user for example, will still be redirected to the SOW site.

@Prince Arora 

So I have to delete the first.page.script and only use the entry.page.script?

[Aniket Zepale · Accepted solution]

Hi @Steve2000 ,

If you want  itil users to be redirected to portal then modified condition in script include "SPEntryPage" as below.

if (user.hasRoles() && !user.hasRole("itil") && !redirectURL && !isServicePortalURL)

            return;

Please mark my answer as helpful if you find this is helpful.

[Community Alums]

Hi , i tried the below code suggested by you.

if (user.hasRoles() && !user.hasRole("itil") && !redirectURL && !isServicePortalURL)

return ;

it works for itil users to get the service portal page but for admin users also it is redirecting to sp page

how to achieve the below requirement . please guide me 

if user has no role then redirect to Service Portal page

If user has only role 1 'xxx'  then redirect to Service Portal page

If user has only role 2 'yyy' then redirect to Service Portal Page

If the user has any other role along with the above role then it shouldn't redirect to service portal page

[Steve2000]

Thank you very much, both of you 🙂 

Now it works 👍