servicenow user is unable to see approval activity status on the record (Approval Summerizer)

if its the case -
1) Ensure you have a user with the 'approver_user' role only
2) Navigate to Self-Service > My Approvals
3) Change the Form Layout (use the UI action Configure > Form Layout)
4) Move the Approval Summarizer to the top of the Selected list
5) Click Save

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Regards,

CB