Cannot access Support with my ServiceNow ID

tahnalos
Kilo Sage

Trying to access a KB article to do some troubleshooting, and it looks like I am unable to access the link because my ServiceNow ID is disallowed.

Am looking at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955126 but it doesn't solve my particular situation because I have a ServiceNow ID but unable to access support.

Can someone point me to the right direction that I can use to resolve this issue?

 

Thanks