How to Implement a Hardware Asset Management System in ServiceNow?

jonnas
Kilo Contributor

I want to set up a system in ServiceNow to manage hardware assets like mobile phones. Here's what I need to accomplish:

  1. Importing Hardware Assets:

    • I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).
    • How can I import this data into ServiceNow's asset management system (e.g., alm_asset table or a custom table)?
  2. Creating a Customized Form:

    • I need a form to track inventory and add new hardware.
    • The form should allow me to input details like asset name, model, quantity, and barcode.
    • If I input a quantity (e.g., 10), it should create 10 individual asset records in the database. How can I achieve this?
  3. Barcode Scanning Integration:

    • I want to add new assets using barcode scanning via the ServiceNow mobile app.
    • The system should:
      • Check if an asset with the scanned barcode already exists and update it if found.
      • Create a new record if no matching barcode exists.

  4. Automating Inventory Updates Based on Asset State:

    • Each hardware asset will have a state (e.g., "Available," "In Use," "Damaged").
    • If the state changes (e.g., an asset is set to "In Use" or "Damaged"), the system should automatically deduct it from the inventory count.
    • How can I configure ServiceNow to do this automatically?
      Notes : I am quiet new to ServiceNow administration and Dev so please more details if possible would be very helpful