Hi @GChat

I recently implemented the Jamf integration via Service Graph Connector. After installation, it provides a guided setup with complete documentation on ServiceNow Docs.

Configuration steps: establish connectivity, adjust required properties, and activate the scheduled job (which also removes software records when apps are uninstalled).

Review the documentation to confirm the Jamf version and the CI classes you need to discover. The connector can ingest large data sets, so if you require only a limited set of classes, consider alternatives such as REST API or Import Sets— as deactivating OOB features in SGC may impact its future updates.

Bonus Tip: CI Identifiers for the Hardware class and its child classes cannot be customized ( in case using SGC for Jamf)