michaelj_sherid
ServiceNow Employee

‎04-16-2024 06:42 AM

Hi @Gaurav Vaze if you open UI Builder for HR Case Mgmt then click the drop down and go to Record > Case SRP. As seen below

 

michaelj_sherid_0-1713274644359.png

 

michaelj_sherid_2-1713274718243.png

 

Then scroll down to the Response templates object as seen in the image below and look at the config tab to the right. This is where the table is specified using the data binding feature.

 

michaelj_sherid_3-1713274932987.png

 

0 Helpfuls

Gaurav Vaze
Kilo Sage
In response to michaelj_sherid

‎04-17-2024 03:08 AM - edited ‎04-17-2024 03:08 AM

Thank you for the guidance @michaelj_sherid 
here is the screenshot of the configuration

GauravVaze_0-1713348476411.png

 

0 Helpfuls

michaelj_sherid
ServiceNow Employee
In response to Gaurav Vaze

‎04-17-2024 05:38 AM

@Gaurav Vaze I would check the Application Restricted Caller Access (aka RCA) records and see if any are NOT at the status of "Allowed" and look related to the Employee Relations scope. ER is in a different scope than the other COEs so this would give reason as to why the configuration seems good, but cannot see the Response Templates for ER. If you do not find any RCA records that are impacting this, I recommend submitting a support case to investigate why you are not able to see the Response Templates for ER cases.

 

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

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Gaurav Vaze
Kilo Sage
In response to michaelj_sherid

‎04-17-2024 05:43 AM

Thanks for that , i will follow the same

0 Helpfuls

Gaurav Vaze
Kilo Sage
In response to michaelj_sherid

‎05-03-2024 04:03 AM

HI has resolved the issue
there was no any configuration made
also the UI controller for this was missing

I will suggest to create HI ticket if someone come across same issue
Thanks