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09-18-2025 10:11 PM
if you are using GlideRecord to update then ACL won't evaluate.
Did you try disabling that field level WRITE ACL and confirm if it's ACL issue?
share that BR configuration and screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader