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09-19-2025 06:39 AM - edited 09-19-2025 06:40 AM
BR is triggered but is it working as expected when ACL is Inactive?
if yes then it means ACL is blocking.
This KB tells to add another ACL
Not able to link Inactive Incidents(Closed) to Problem record
check this link for solution
How to link closed incident to problem record
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader