Ankur Bawiskar
Tera Patron

@RamireddyD 

yes this is possible and you can disable only for SOW

Check this link and it will work for you, response from Vivi Brasil

hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace 

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader