hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace
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04-22-2024 09:34 PM
How to hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace ?
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04-22-2024 09:54 PM - edited 04-22-2024 10:01 PM
Hi @Priyanka159 ,
Navigate to Workspace Experience -> Contextual Side Panel
Search with table "Incident "
I don't have "Expert on Call " in my PDI . So, Instead of that I'm removing Agent Asist
In "Expert on call' record . just make enabled as false
If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.
By doing so you help other community members find resolved questions which may relate to an issue they're having
Thanks,
Astik

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05-06-2024 02:15 PM - edited 05-06-2024 02:30 PM
Hello @Priyanka159 , the provided steps in the previous comments, are in regards to the Agent Workspace. As you are using SOW (Service Operations Workspace), you should do the following ( I have also disabled the "Expert on Call" in the Contextual Side panel tab, in the Service Operations Workspace on our instance ).
- Navigate to the "Now Experience Framework" >> UI Builder
- Scroll down until "Page collections"
- Under Page collections, open the "SOW - Sidebar tabs top"
- In the next page, under page and variants, open the "Experts on-call SNC"
- Click on the "Settings"
- In the "Availability", uncheck the "Active"
This document shows a similar way, with a different purpose, for "Agent Assist":
- [Now Docs | Washington] Configure the Agent Assist tab in Service Operations Workspace
Although the purpose is different, it will show to you the detailed steps to open the Page, I have used the same document to apply my requirement, to disable the Expert On Call, as the Pages and Variants are in the same page collection: "SOW - Sidebar tabs top".
This second document could also help you (but I have used the first one, provided above):
- [Now Docs | Washington] Configure contextual side panel tabs in Service Operations Workspace
PS: some new pages in regards to the On-call functionality, are available since the version 4.2.0 of the Service Operations Workspace ( I have upgraded the SOW app version from 4.1.0 to 4.2.0 and we have noticed the difference, it is mentioned in the SOW 4.2.0 release notes, in the ServiceNow Store ).
I hope it could also help you!
Best regards,
Vivi
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12-11-2024 04:00 PM
Thanks you this allowed me to hid the Exports On-Call icon.

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12-11-2024 04:55 PM
@KevinConsultantthank you Kevin, I appreciate your comments, glad to know it helped you!