Hi,

You may want to attempt to repair the CSM installation (navigate to plugins, find CSM, click it and then in the related links click repair). Then try clearing instance cache by typing: cache.do and pressing enter in left-hand navigation.

Verify that the snc_internal role is applied to the correct user and they don't somehow also have any external facing roles (for csm and otherwise).

Lastly, if the above don't work, please submit a case to SN for further assistance through your SN customer support portal account.

Please mark reply as Helpful/Correct, if applicable. Thanks!