Launching Now Assist Virtual Agent (Chatbot) from a Button or Link on Portal
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I want to force the Now Assist virtual agent to launch a topic via a button or link in the portal.
My research indicates that it's possible to force the virtual agent chatbot to launch a topic via links or buttons, as found in the knowledge base and community resources.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2321890
Is it possible to force the Now Assist virtual agent to launch a topic via a button or link in the portal?