Launching Now Assist Virtual Agent (Chatbot) from a Button or Link on Portal

[m7777]

I want to force the Now Assist virtual agent to launch a topic via a button or link in the portal.

My research indicates that it's possible to force the virtual agent chatbot to launch a topic via links or buttons, as found in the knowledge base and community resources.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2321890

https://www.servicenow.com/community/virtual-agent-nlu-articles/can-i-force-a-virtual-agent-to-use-a...

https://www.servicenow.com/community/virtual-agent-nlu-articles/toggling-virtual-agent-chat-client-u...

Is it possible to force the Now Assist virtual agent to launch a topic via a button or link in the portal?

[Tanushree Maiti]

Hi @m7777 

To force the Now Assist Virtual Agent to launch a specific topic via a button or link in your portal, you can use the URL parameter.

refer: https://www.servicenow.com/community/virtual-agent-nlu-forum/start-a-specific-va-conversation-from-a...

KB2697452 How to create a direct URL for Now Assist Virtual Agent 

Virtual Agent - Starting conversations in a custom way