Hi @PothuriV ,

SLAs in ServiceNow are not limited to task tables. They can be configured for different records.

The term Service Level Agreement (SLA) is not exclusive to task tables within a ServiceNow instance. In ServiceNow, SLAs can be applied to various tables that are extended from the Task table, such as Incident, Problem, Change, and more. However, it is also possible to define SLAs for other non-task related tables through the use of SLA definitions and configurations.

So just create the SLA definitions for the table of your choice with start, pause and stop conditions together with enabling the SLA engine to run on the non task table.