To enable Now Assist for Incident in ServiceNow, follow these steps:

1. Install the Now Assist for IT Service Management (ITSM) Plugin:

• Access the Application Manager:

  • Navigate to System Applications > All in the filter navigator.

• Sync Applications:

  • Click Sync now to refresh your list of available applications and plugins.

• Search and Install:

  • In the search bar, type Now Assist for IT Service Management (ITSM).
  • Locate the plugin and click Install. Ensure you're installing version 4.0.3 or later.
     

2. Activate the Now Assist Panel:

• Enable the Panel:
  • After installing the plugin, you'll be prompted to Turn on the Now Assist Panel. Click the Turn on button to activate it.

3. Configure Incident Summarization:

• Access Now Assist Admin:

  • Navigate to Now Assist Admin > Features.

• Select Technology Features:

  • In the sidebar, click on Technology.

• View Incident Skills:

  • Under the Incident section, click View details to see available skills.

• Activate Incident Summarization:

  • Click on Incident Summarization.
  • Review the input fields (note that some may not be configurable).
  • Click Save and continue.
  • Under Select display, toggle the Display option for both In-product and Now Assist panel to enable summarization in various views.
  • Click Save and continue.
  • In the Review and activate tab, ensure all settings are correct, then click Activate.
     

By completing these steps, you'll successfully activate and configure Now Assist for Incident in your ServiceNow instance, enhancing incident management with AI-driven summarization capabilities.