Ankur Bawiskar
Tera Patron

@Aerial Reptile 

this link explains about the properties

Attachments prompting to be downloaded rather than opening directly when clicking "view" 

AnkurBawiskar_0-1744359021800.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader