CSA

Hi Community people,

I recently attempted the ServiceNow Certified System Administrator (CSA) exam using the company-provided coupon. Unfortunately, I was not able to clear it this time, and I’m feeling quite low about the result since I had prepared sincerely and worked hard for this attempt.

Below is my topic-wise performance for your reference:

• Platform Overview and Navigation: 75%

• Instance Configuration: 83%

• Configuring Applications for Collaboration: 50%

• Self Service & Automation: 91%

• Database Management and Security: 55%

• Data Migration and Integration: 87%

My question is — is there any option to retake the exam using the same coupon, or will I need to pay the exam amount again for the next attempt?

Also, I would really appreciate it if you could share any guidance or feedback on where I might be lagging, so I can focus better during my next preparation.

Thank you for your understanding and support.

Best regards,
MOULALI Shaik